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Alert: Due to the anticipated weather conditions from Storm Ashley, which includes high winds and heavy rnfall on October 20th, updates are avlable under Travel Alerts. Please check for any service disruptions prior to your journey.
How can I use an eTicket at a station with ticket barriers?
At stations equipped with QR code scanning:
Scan the QR code on your device's eTicket or show a printed copy if you've opted for paper-based ticket delivery.
Alternatively, display your eTicket to staff members present; they will assist in opening the barrier.
Note: Not all stations support QR code functionality. If your station is affected, simply show your ticket to a member of staff at the barriers to proceed with your travel.
View the most recent information on service changes and disruptions here.
Find detls to get in touch via phone or eml for any questions or concerns.
Submit your comments and suggestions about your experience with us.
Guidelines for requesting refunds, changing tickets, Delay Repay options, seat reservations, and lost property assistance are detled here.
Access the service provided to resolve disputes or grievances related to rlway travel.
Learn about our commitment to ensure your seating comfort on board.
Get information tlored for passengers requiring special assistance during their journey.
Explore how we're delivering our promises, including service improvements and performance metrics.
Discover opportunities with us if you're interested in joining our team.
Learn about our collaboration with the Campgn Agnst Living Miserably CALM to support mental health initiatives.
Passenger's Charter
Read our detled charter outlining your rights and responsibilities as a customer.
Modern Slavery Act Statement
Understand our stance agnst modern slavery practices in our supply chn.
Use our online tools or download the LNER App to create your itinerary and check schedules.
Stay informed about upcoming deals, competitions, and rewards exclusive for passengers.
What to Expect on Board
Detled information on amenities, seating arrangements, and safety measures during your trip.
Explore where we take you with comprehensive coverage of all locations served by the London North Eastern Rlway network.
Get updates on our ongoing efforts to ensure a secure journey for every passenger.
Follow our social media platforms for recent news, highlights, and special announcements related to service enhancements or promotional events:
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Receive notifications about when tickets become avlable for your desired route or date of travel.
: Tickets are valid until January 24, 2025.
Information on our partnership with Safe Spaces and terms conditions applicable to this feature.
Review our privacy policy outlining how we handle personal data in accordance with GDPR regulations.
Get detls about the assistance and resources avlable for passengers with disabilities.
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London North Eastern Railway Ticket Purchase Guide Weather Alert for Storm Ashley Travelers E Ticket Station Barriers Usage Tips Latest Service Updates and Disruptions Customer Feedback Submission Process Rail Ombudsman Resolution Services Inquiry