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Kia Center Visitor's Guide: FAQs for a Smooth Experience

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Frequently Asked Questions

Get ready for your next visit to Kia Center by familiarizing yourself with our most commonly asked questions.

Policies on Prohibited Items and Bag Check?

We strictly enforce certn items that are not allowed inside the arena. This includes, but is not limited to, outside food, drinks except for sealed water bottles, large bags over 14 x 14 x 6, backpacks, coolers, professional cameras with detachable lenses larger than 12 inches in length, and any item deemed dangerous or disruptive by our security personnel. All patrons are subject to a bag check upon entry.

Do I Need a Ticket for Children?

Children under the age of three 3 do not require a ticket when seated on an adult's lap within their existing seat. For those atting shows or events requiring seating, children over two years old must have their own valid ticket.

Can You Scan Digital Tickets at the Gates?

Absolutely! Our ticket scanners can read digital tickets displayed on smartphones and tablets for contactless entry into Kia Center.

Are Tickets Sold Through Third-Party Sites Valid?

We recomm purchasing tickets directly through our official channels or trusted partners . Tickets bought from third-party resellers might be voided, duplicated, or otherwise invalid, so it's important to secure your seats with the assurance of legitimacy.

Lost and Found Services Avlable?

Yes, we provide a lost and found service for patrons who may have misplaced items during their visit. Please inquire at any Guest Service Center located inside Kia Center for assistance.

How Can I Drop Off or Pick Up Guests?

We encourage the use of valet services for seamless guest drop-off and pick-up experiences near our entrance areas to avoid traffic congestion.

How Do I Purchase Tickets?

You can purchase tickets through our online ticketing platform, at our box office during open hours, over the phone by calling 407 440-7900, or through partner websites recommed by Kia Center. Please verify your ticket source to ensure you receive valid and secure seats.

Are Cameras Permitted in Kia Center?

For the enjoyment of all guests, we allow basic camera phones but prohibit the use of professional cameras with detachable lenses that exceed 12 inches in length, tripods, selfie sticks, and other equipment that may obstruct views for others.

Special Dietary Restrictions?

For patrons with dietary needs or restrictions, please refer to our food and beverage vors who are aware of common allergens and can offer alternatives as needed. However, due to health regulations, bringing your own food inside is not permitted.

What Time Do the Doors Open?

Doors typically open one hour prior to the event start time for general admission sections. Check our Event Updates section for specific times closer to each show date.

How Can I Request a Birthday or Anniversary Message on the Video Board?

To request personalized messages during events, contact our Guest Services team directly at least 24 hours before the event with your detls and any pertinent information.

How Do I Report an Incident or Concern?

For reporting issues or incidents during your visit to Kia Center, please notify our Security Team immediately using the nearest call box, inform a Guest Service Representative, or contact us via eml at [email protected].

Are There Dining Options Near Kia Center for Pre- or Post-Event Meals?

There are several dining establishments located within walking distance of Kia Center offering various cuisines to suit all tastes. Please check our Restaurants Bars section for more information about these convenient options.

We hope this information helps you prepare for a smooth and enjoyable experience at Kia Center. If you need additional assistance, please do not hesitate to reach out.
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Kia Center Policies and Bag Checks Childrens Ticket Requirements at Events Digital Ticket Scanning for Entry Validity of Tickets from Third Party Sites Lost and Found Services Inside Arena Guest Drop off and Pick up Valet Options